Here is a list of questions and answers that homeowners frequently ask us here at Rol Air. We’ve also included some questions that homeowners should ask but may not always think to ask!
Q. Will you service my equipment even if you didn’t install it?
A. Yes, we service almost every make and model that is currently in operation.
Q. Do you offer financing?
A. Yes, our company offers financing through a third party creditor. It’s easy to use and a quick process to find out if you pre-qualify. Here is the link to see if you are pre-approved for our financing. https://rolairrepair.com/about/financing-1/
Q. Can I pay with my home equity line of credit?
A. You can pay for your project in any way that you see fit. One way that many homeowners pay for a project is to access their home equity line of credit and either pay cash, write a check, or charge their credit card, and draw those funds from a home equity line of credit.
Q. Will it be done at a convenient time?
A. We want you to be completely satisfied with the experience. Therefore, we will work with you to help you find a convenient time for our team to complete the project at your home.
Q. Can I have the work done on a weekend?
A. We will work around your schedule. Simply let us know when it’s best for you and we will do that job when you need it done.
Q. Will you keep the work area clean and safe?
A. We value your home and know how important it is that your home remains safe and clean. We train our staff to be extra cautious about keeping your home safe and clean. That’s why we promise to always use boot protectors, floor coverings and floor mats when working in your home. And, we promise to clean up your home as good as we found it when we are done with the project. You won’t even know we were there, except for experiencing the new safety and comfort of the products and services we provide! If you feel that our team did not live up to this standard, we will clean your home until you are satisfied with the result. Even if that means hiring a professional carpet cleaning company or similar.
Q. Will you explain all the steps you’re going to do with the project before you do it?
A. Yes! We believe that you should understand exactly what we’re doing to make your home safer and more comfortable for your family. So our expert will explain exactly what they will be doing before they do anything. We will be sure to answer any and all of your questions up front, so don’t hold back! If you have any questions about anything we’re doing, please ask!
Q. Will I like the employees who are coming to the house?
A. Our team of experts are highly trained and hard working. Not only that, but every member of the team has been drug-tested and background-checked to ensure that you feel at ease. Our team members will arrive in easy-to-identify vehicles, they will be wearing bright orange uniforms, and they will have identification badges and business cards. Additionally, we will send you a biography with a photograph of the technician who will be coming to your house ahead of time so you know exactly who to expect at your door.
Q. Has your company been around for a long time?
A. Our company has been around for 6 years. And the owner has been in the industry for over 20 years. We have over 350 5-star reviews online and have served thousands of customers. We’re very proud of the reputation we’ve built.
Q. Is your company locally owned?
A. Yes! While some other companies have franchised to try to offer the same services in all different neighborhoods, we’ve taken a different approach: we are locally owned by people who live and work in the area. In fact, some of our employees could even be your neighbors. We’re involved in the community, and our kids go to the schools around here. That means, unlike a “one-size-fits-all” franchise, we know the unique challenges and opportunities of owning a home in this area, and that knowledge has been factored into the service we’re providing you.
Q. What else do you do?
A. We want to help you make your home safer and more comfortable for your family, so we have several services that we offer. Visit our website or ask the expert when they come to your house about what other ways we can help you. We currently offer services for water treatment, indoor air quality, plumbing issues, heating issues, cooling issues, drain cleaning and duct cleaning.